Software Update November #1

Software Update!

We will begin progressively rolling out a software release from tomorrow. As with all major releases, updates will be deployed in stages across customers to ensure a smooth and well-managed rollout.

• Please ensure you read the information below and view any documentation that supports this release.
• When the update is downloaded and installed on your PC, restart your PC to ensure that all changes take effect.
• If you need any assistance or have any questions please call the Sympac Help Desk on (03) 5649 6200.

Release Notes: November 2026

Please note; This update impacts only our customers currently using Version 9.1 of the Sympac software. Not sure what version you are running? From within Sympac use the F12 Function Key. 

New Features in this Release!

• Completion of proforma's and group invoices with kits will retain the original information of the original transaction
• Combo Deals
  • The item that triggers a combo deal no longer gets the combo discount itself. Only the reward items are discounted.
  • Where a combo deal is triggered by more than one item, all of those trigger items are now correctly recognised, instead of just one of them.
• Order Approval / Credit Limit Review
  • An order for a customer who is over their credit limit now correctly requires approval before it can be invoiced
• New print controls have been added for the products UOS barcode, this will show the barcode that matches the quantity for the alternate UOS selected
• Product lines with a zero quantity are no longer printed on invoices, so a reprinted invoice now matches the one that was emailed
• When a customer document that has a deposit is cancelled, the deposit now posts to the General Ledger against your customer order prepayment account (when setup), instead of the debtors control account

• When using the Authorised Contacts feature – spaces typed before or after the order number are now removed, which stops errors occurring when the sale is processed.

• Combo Deals
  
  • The item that triggers a combo deal no longer gets the combo discount itself, only the reward items are discounted.
  • Where a combo deal is triggered by more than one item, all of the trigger items are now correctly recognised, not just one of them.
  • Combo deals are now tagged consistently across every line they affect, including split lines and the comment line added under the deal.
  • Together these changes mean combo deals discount the right lines by the right amount. Some deals may now total differently at the till than they did before.
• Transfer dockets will no longer duplicate previous line descriptions when blank comments are used

Customers

• The debtor dashboard grid now shows your own custom label for the GLN column, instead of always showing "ACN"
• The Debtor Letters screen no longer crashes with an access violation error, also ticking or unticking a debtor before any results have been loaded no longer causes an error
• The Transfer Report will now include transactions to/from Internal Transfer Debtor Accounts
• Open Item statements no longer show old transactions that have already been paid
  • Where the same document number had been used on both an invoice and a receipt for one customer (common in converted data), each transaction could pick up the other’s allocations and keep appearing as outstanding
  • Allocations are now matched to the exact transaction they belong to, so these transactions reconcile and drop off the statement
• The allocation details shown against a debtor transaction now only list the allocations that belong to that transaction
• Debtors Alter - sorting the customer document list by any date column now puts the documents in true date order.

Products

• Fixed an issue where supplier price adjustment claims on partially or fully sold stock could produce an incorrect average cost; the claim value is now correctly split between on-hand stock and Cost of Sales.
• Stocktake Listing totals are now correct. The report was adding up the counted quantity and value, not the adjustment (the difference)
• Product Alter the Customer Back Orders drilldown now shows the correct lines when filtered by branch
• Fixed an issue where the Delivery Review Report showed “NOT FOUND” instead of the supplier name on each purchase order heading, and fixed a memory leak when closing the report.
• Fixed an issue where products with a % usage type could be added to customer or global contract pricing; these products are now flagged and the contract cannot be saved until they are removed
• The stock transaction report’s totals are now correct for stocktakes, and it fits the page better when saved as a PDF.
• Product search no longer skips products or shows the wrong product in a row when the “hide deleted / superseded / hidden” setting is on and navigating to a second page.

Purchase Ordering / Inwards Goods

• When receiving timber packs, the original ordered pack details are retained for subsequent deliveries
• The GL posting date for a stock receipt now matches the delivery date you entered, instead of always using the date you happened to enter it into the system.
• Two step GL updates - when you receive non-stocked items against a supplier invoice, their value now posts to the correct general ledger account instead of the general purchases account.
•  The POS TBO screen will now accept a Supplier based on the Alternate Supplier Approved Vendors flag, regardless of the Supplier 'Order Agency from Warehouse' flag. 

Creditors

• Users no longer lose their ticked Release Hold selections by closing the screen. It asks whether to save them, and saving is now quicker.

Payroll

• Fixed an issue where salary sacrifice and voluntary/personal super contributions could be calculated incorrectly or skipped entirely on certain pays, sometimes resulting in an incorrect net pay; these contributions now calculate and pay correctly in all cases.

General Ledger

• The GL transaction listing now correctly only includes transactions for the division (or group of divisions) you selected when sorting by document date
• End of Day – General Ledger Integration Stock Check
  • End of Day no longer gets stuck when checking stock values for the General Ledger integration if the query runs over 10 minutes
  • Stock values are now checked one location at a time, so large stock files are handled in smaller steps
  • If stock values cannot be read for any location, none of the partial figures are used, so totals are not overstated
• GL Master Transaction Summary (Balance > Trans Review)
  • Profit & Loss accounts no longer show as out of balance – the stored Closing figure no longer adds last year’s value to the period total
  • A new Last Year column shows the stored last year value alongside the figure calculated from transactions, and any difference is highlighted
  • Last year differences  now included when "Only show variations" is ticked
  • Last Year mode now shows the stored figures for comparison, and the variations filter now works in this mode
•  The totals under the GL entry grid now line up with their columns, including after you resize a column. The window can no longer be made too small to use.
  

Integrations

• Additional error trapping has been added to the Detrack transmission process
• Pay by Link and Till Payments
  • If a card payment request to the payment gateway times out, you are now told how many payments timed out, and can run them again safely - they are resent with the same reference, so a customer is not charged twice
  • If a payment request cannot be sent or the list of customers with a card on file cannot be retrieved, you now get a clear message explaining why
  • If a payment link cannot be created for a customer, it is skipped and the reason is recorded in the log, instead of failing part way through

System

• Emails generated with an address less than 10 characters no longer cause the body text to appear in the email address
• Table Magic import now correctly updates memo/long-text fields (e.g. PRODHAZ's Proper Shipping Name, Shipping Name, MSDS, Emergency Procedure Guide), including multi-line text.
• Users can give a scheduled Prism macro report its own name when setting up the schedule, and that name is what shows on the report when it runs
• Main menu - administrators can now fully hide or disable a menu button when they suppress everything under it. Buttons no longer show up empty or open to nothing
• The email service no longer restarts itself while it is sending a long list of queued emails with large attachments.

We’re here to help!

• If you need any assistance or have any questions please call the Sympac Help Desk on (03) 5649 6200.

• Our Client Services Team are available from 7am to 8pm EST to assist you.

View/Download the UI Document for this Software Release