Service Notice - Request Assistance Issue RESOLVED
We are pleased to advise that an earlier issue affecting the Request Assistance option within Sympac has been resolved.

No additional action is required.
We apologise for any inconvenience caused and appreciate your patience while we investigated and resolved the issue.
We are pleased to advise that an earlier issue affecting the Request Assistance option within Sympac has been resolved.
Key Info & Next Steps We are releasing a software update overnight on the 20th April 2026, here’s what you need...