Our Customers

and Key Industries

Supporting Australian businesses with reliable, connected systems for over 30 years.

Trusted by businesses across Australia, Sympac connects POS, inventory, ordering, customers and financials into one seamless system — delivering accuracy, visibility and reliability every day.

Browse our customers, industries and case studies below to see how businesses grow with confidence.

MAP OF AUSTRALIA IS STILL WIP - Creating a graphic that better represents the amount of Sympac customers nationally :)

10000

+ users

Users rely on Sympac every day right across Australia

1300

+ stores

Retail Stores & Businesses across Australia use Sympac

+ industries

Industries recommend Sympac in Australia

Sympac isn’t just chosen — it’s stayed with.

Sympac is designed to deliver value year after year.

Many customers stay with Sympac for 10, 20, and even 30+ years, because the platform is reliable, adaptable and continually improved — supporting growth, change and increasing operational complexity without disruption.

We felt restricted with our old POS. Once we changed to Sympac and realised what we were missing out on, there was no looking back.

Moura Mitre 10

Sympac supports businesses in some of Australia’s most demanding and complex operating environments.

Our primary markets include timber and hardware (retail and trade), industrial and construction, and electrical businesses — where accurate product management, pricing, ordering and stock control are critical to everyday operations.

We also support a wide range of buying groups and independent retailers across Australia, providing systems, services and ongoing support that adapt as businesses grow, diversify and scale.

These long‑term customer relationships are reflected in the case studies below — real businesses using Sympac every day to operate more efficiently, improve visibility, and make confident decisions.

Official Suppliers to
Sympac is a trusted and approved supplier to Australia’s leading buying groups and retail networks:
- Metcash
- Mitre 10
- Home Hardware
- BSR Group
- Total Tools & Hardware Group (TTHG)
- Hardware & Building Traders (HBT)
- Betta Home Living
- CRT
- Leading Appliances
- Aussie Disposals

Hardware, Timber & Trade
Businesses operating in hardware and trade environments rely on Sympac to manage large product ranges, pricing, trade customers and day to day inventory movement.

Case studies:
- Earls Hardware
- Deniliquin Hardware
- Diamond Valley Hardware
- Beaconsfield Home Timber & Hardware
- Heywood Hardware
- Coolum Beach Hardware
- Viberts Hardware
- Wilson’s Hardware
- Chris’s Timber & Hardware
- Glen Innes Home Timber & Hardware
- Clennett’s Mitre 10
- Pilchers Mitre 10
- Kilmore Mitre 10

Industrial & Construction
Businesses supplying industrial and construction markets use Sympac to support stock control, purchasing and reporting in busy, trade focused environments.

Case studies:
- Gubbins Pullbrook Group
- Ultimate Fasteners
- Prime Industrial Products
- Abbott Supply

Electrical & Specialist Retail
Specialist and electrical retailers benefit from fast POS, pricing control and clear visibility across diverse product ranges.

Case studies:
- Sunlite
- James Hardware & Electrical
- Trafalgar TV

Rural & Agricultural Supply
Rural and other remote businesses value systems that are flexible, easy to learn and capable of supporting varied product ranges and seasonal demand.

Case studies:
- Goomalling Farm Shed
- Crameri’s Rural & Hardware
- Gyandah Fruit Growers Co op
- Strathalbyn Mitre 10
- Lorne Hardware & Leisure

Wholesale & Multi-store Operations
Wholesale and multi store businesses whose defining challenge is operating across multiple locations, divisions, or business units. These case studies show how Sympac provides visibility, consistency and control across sites, while supporting growth and increasing operational complexity.

Case studies:
- Gubbins Pullbrook Group (five locations, construction & manufacturing)
- Capeview Group (multi store, construction & manufacturing)
- Sunlite Group (five retail locations)
- Nubco Group (seven industrial supply locations)
- Beaconsfield Home Timber & Hardware (two locations)
- Costa’s Timber & Hardware (three locations)
- Fagg’s Timber & Hardware (multi branch operations)
- Ultimate Fasteners (Shepparton & Wodonga)

One connected system

Customers rely on Sympac to bring inventory, pricing, ordering, financials and reporting together in one integrated platform — so information flows without duplication.

Confidence in managing complexity

Sympac helps businesses manage complex products and pricing structures, improve visibility, protect margins, and support better cash‑flow decisions every day.

A long‑term partnership

Customers work with Sympac as a trusted long‑term partner, supported by a team that understands their business and evolves alongside them.