Alongside the major features highlighted already in this release, we're continuing to deliver enhancements that help businesses improve efficiency, strengthen compliance, streamline purchasing and gain greater visibility across their operations.
Two of the exciting new additions arriving in our November 2026 release are WELS Ratings and Replacement Products. While very different in purpose, both features are designed to reduce manual effort, improve access to information and help your team make better decisions as they work in Sympac.
Keep reading to find out more.
For suppliers and retailers selling products covered by the Water Efficiency Labelling and Standards (WELS) scheme, maintaining accurate water efficiency information is an important part of product management.
Sympac now allows WELS information to be stored directly against products and displayed throughout the sales process.
Once captured, this information becomes available across a range of customer-facing and operational processes.
✅ Store WELS Ratings directly against products
✅ Maintain WELS registration numbers, water consumption rates and expiry dates
✅ Display WELS information on labels, quotes, customer orders and invoices
✅ Bulk load and update WELS information using the new WELS Import Tool
✅ Reduce manual maintenance by updating large product ranges in a single process
✅ Improve visibility of water efficiency information for both staff and customers
The new WELS Ratings functionality provides a central location for maintaining water efficiency information and makes it easier to keep product information accurate, accessible and up to date across your business.
To assist with the rollout of WELS Ratings, we've created a short symlearning micro lesson.
It covers maintaining WELS information, using the WELS Import Tool and understanding how WELS information is used throughout Sympac.
You'll find the WELS Ratings lesson in the Inventory Learning Pathway on your symlearning dashboard.
Suppliers discontinue products every day, but that doesn't necessarily mean you're finished selling them.
Replacement Products provides a smarter way to manage product lifecycle changes by helping buyers identify what should be ordered next, while allowing businesses to continue selling existing stock and maintain product history.
Unlike superseded products, which replace a product throughout the system, Replacement Products are focused on purchasing and replenishment workflows.
✅ Assign one or multiple replacement products to an item
✅ Guide buyers towards suitable alternatives when replenishing stock
✅ Continue selling through existing stock while transitioning to new products
✅ Reduce ordering errors caused by discontinued supplier products
✅ Improve visibility of replacement options during purchasing
✅ Access replacement information through Product Maintenance, dashboards and reporting
✅ Better manage supplier product changes without disrupting sales processes
Replacement Products gives purchasing teams greater visibility and flexibility when managing discontinued products, helping ensure stock replenishment decisions remain accurate while supporting smooth product transitions.
To assist with the rollout of Replacement Products, we've created a short symlearning micro lesson. It explains the difference between superseded and replacement products, how to configure replacement products and how they are used throughout purchasing and inventory workflows.
You'll find the Replacement Products lesson in the Inventory Learning Pathway on your symlearning dashboard.
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