2026 has been a period of growth for both our team and customer community as we continue investing in the people, expertise and partnerships that help drive better outcomes for our customers.
To support our continued growth and commitment to customer success, we've welcomed several new team members in Professional Services and Client Services.
Aryelle Winchcomb has joined our Professional Services team as Project Management Officer, supporting the coordination and delivery of customer projects. Aryelle brings valuable industry experience from Total Tools and Hardware Group, including her role as Retail Systems Team Leader within the Tait Mitre 10 Commercial team.
Tusharr Verma joins our Client Services team as a Support Analyst. Tusharr is a recent graduate with a Bachelor of Technology and a Master's degree in Cybersecurity.
Bishal Shrestha has also joined Client Services as a Support Analyst, bringing extensive customer service and technology experience from roles with JB Hi-Fi, Harvey Norman and David Jones.
We're also pleased to welcome a number of new businesses to the Sympac community since December 2025:
We extend a warm welcome to all our new customers and look forward to supporting your growth and success for many years to come.
National Timber & Hardware Association (NTHA) newsletter recently highlighted what the association described as "A Real Win for Independent Retail."
Having worked alongside independent timber, hardware and building supply merchants for more than 35 years, we understand the challenges facing our industry. Rising costs, workforce pressures, compliance requirements and changing customer expectations continue to reshape the retail landscape.
Industry outcomes that strengthen the position of independent retailers help create opportunities for local businesses to invest, grow and compete effectively. We congratulate the NTHA on its continued advocacy and commitment to supporting independent retail.
Written by Sympac Chief Customer Officer, David Gibson, one of our most popular recent LinkedIn articles reflected on how independent retail has evolved over the 35 years Sympac has served the industry.
While technology, buying groups and customer expectations have transformed significantly, some things remain unchanged:
Looking ahead, AI, automation and enhanced business intelligence tools will help remove administration and improve decision-making, allowing independent retailers to focus on what matters most—serving their customers.
One of the biggest initiatives of 2026 has been the rollout of Sympac Version 9.1.
This major upgrade delivers more than 40 new and enhanced features designed to improve efficiency, reduce manual processes and provide smoother day-to-day workflows across the business.
To support the rollout, we've also released a dedicated Sympac v9.1 Upgrade Course on symlearning, allowing users to familiarise themselves with new functionality before deployment.
Our Client Services team continues to work closely with customers to ensure a smooth and successful transition.
The first half of 2026 has delivered a range of new features and enhancements focused on improving visibility, efficiency, automation and customer service across the Sympac platform.
Our new Customer and Product Dashboards bring key business information together into consolidated, easy-to-use workspaces.
With instant access to debtor balances, collections, statements, quotes, orders, releases, department maintenance and product management, the dashboards help reduce manual effort and support faster decision-making.
Integrated payment solutions including Pay By Link and Registered Card Payments are helping customers reduce administration, improve payment security and get paid faster. These tools provide a modern alternative to traditional phone payments while simplifying debtor management and reconciliation.
Send invoices directly from your system to your customer's system.
Imagine sending an invoice and having it arrive directly in your customer's accounting software, without emails, PDFs or manual data entry. That's exactly what Peppol eInvoicing does.
Through our partnership with OZEDI, Sympac now provides fully integrated Peppol eInvoicing, allowing businesses to exchange invoice data securely with MYOB, Xero and other Peppol-enabled accounting platforms. By removing manual handling and reducing errors, Peppol helps accelerate approvals, improve cash flow and streamline your invoicing process.
Take control of your deliveries with real-time visibility, smarter route planning and digital proof of delivery.
Through our integration with Detrack, Sympac now extends beyond order management to help you manage the entire delivery process. Track drivers in real time, capture signatures, photos and GPS timestamps, automate customer notifications, and give your team complete visibility from dispatch through to delivery.
The innovation continues throughout 2026, with several exciting developments currently on the roadmap, including:
Keep an eye on our News Blog for upcoming feature announcements and detailed previews as these enhancements move closer to release.
We've recently launched a refreshed sympac.com.au, making it easier than ever to access Sympac software information, training resources, support services and industry insights.
As part of the launch, we've also introduced a fully integrated new-look News Blog, providing a central destination for software updates, feature announcements, educational content, customer success stories and industry commentary. A new search feature makes it quick and easy to find relevant articles, resources and product information.
We'll continue expanding both the website and News Blog with regular news articles, feature spotlights, best-practice insights, webinars and customer stories—helping make sympac.com.au an increasingly valuable resource for customers and the wider industry.
A steady stream of software updates throughout the first half of 2026 delivered improvements!
Key updates included:
Our next feature release is scheduled for August 2026, so keep an eye on the News Blog for details on upcoming enhancements.
Training and customer education remained a major focus throughout the first half of 2026, with more than 20 new courses and learning resources released through symlearning.
These resources provide practical guidance across dashboards, purchasing, creditors, freight management, financial processes and software upgrades, helping customers maximise the value of their Sympac investment.
From the rollout of Version 9.1 and the introduction of new dashboard technology, through to expanded learning resources, smarter payment solutions, freight management capabilities, a refreshed website and future-focused product development, Sympac continues to invest in helping customers save time, improve visibility, strengthen security and achieve better business outcomes.