Outage - Temporary disruption to Sympac help desk emails

SERVICE NOTICE

Temporary disruption to Sympac helpdesk emails.

Due to issues affecting Microsoft email services, Sympac is currently unable to receive customer emails sent to our helpdesk and emails we send may be delayed in reaching you.

For urgent matters, please call us on 03 5649 6200 so our team can assist you.

Requests submitted through Sympac > Utilities Help and Support > Request Assistance appear to be coming through. If you’re unsure whether we’ve received your request, please call us to confirm.

For non-urgent matters, our team will follow up as tickets begin coming through again. Please allow for delays during this time.

Thank you for your patience and understanding. We apologise for the inconvenience and appreciate your support.