SYM-PAC Solutions Pty. Ltd.

	Sympac Software

	Business Partners

Help Desk 1300 361 732

Our Help Desk team is specially trained to focus on your needs.

All calls are logged into our "CRM" system so that we can track of every enquiry.
Every incoming call gets given a "Call Number". The client is immediately sent a fax or email indicating the call number, the nature of the call and the date/time recorded.

Should you require information about the call, always quote the original Call Number so that we can give you the most update to date information about the call.

As part of "SYM-PAC V8", the option is given to the user to automatically log a call. This data is sent through to the Help Desk, and is accompanied by information and your comments, so as to hasten the turn around time.

For "Franchisors" we have a number of reports that can be obtained and sent on a regular basis.

Some of our Staff on the Help Desk:

Rick Debono
Resolutions Manager

Julie: (Calls Backup & Personal Assistant to Managing Director)

Rob Sheppard
Response Manager

Dale
Resolutions

Dave Forbes
Resolutions

Submit a Service Call:

Client Account No:
Company Name:
Contact Name:
System/Module
Description of Service Required:

Please Note: Whilst we endeavour to maintain the website to the best of our abilities, we cannot make any guarantees expressed or implied with regard to the completeness, accuracy, reliability, suitability or availability of product, services, information or related material contained on the web site. (4070)